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Quality Security Products Shipped Directly To Your Door, Australia Wide!
Quality Security Products Shipped Directly To Your Door, Australia Wide!

Refund policy

Introduction


If you are still looking for your item, you can return it within 30 days of purchase for return. We want you to have the best purchasing experience from AUS SECURITY HUB. In most cases, you may receive a full refund for the cost of the product. We may deny any request that we deem unreasonable.

We suggest you review our rights as a business and your rights as a consumer and see the ACCC website: www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund/.

How do I return an item?

Please only return an item purchased online after reaching out to us first. Otherwise, this may result in lengthy delays. The best way is to email or call me in advance for an exchange or refund.

What can't I return under this policy?

Please note the following items are excluded from this policy. Under no exceptions, we do not accept change-of-mind returns or cancellations on these items.

  • Gift Vouchers, Credit Notes

Eligibility requirements

  1. The product must be returned within 30 days of purchase.
  2. Proof of purchase must be provided. This is done by providing us with your valid order number.
  3. Your order number can be found on your receipt emailed to you at the time of purchase.
  4. Items must be returned in an acceptable condition to be eligible for a refund. Please ensure the item meets the following criteria:
    1. The item is undamaged and in a suitable condition for resale.
    2. The item packaging and tags have not been removed.
    3. All the item's parts and individual components have been returned. This includes all accessories and documentation provided by the manufacturer.
  5. Return tracking must be provided to us when you send the product. Please make sure you have a signature upon delivery option.
  6. The product remains your responsibility until safely returned, and we can't take responsibility for your return if it's lost in transit.

Return Shipping Charges
Shipping costs are non-refundable as we cannot recover the shipping fees once the product has been delivered. However, if you received the wrong item or it was delivered to you in a damaged or faulty state, we will reimburse you for the cost of return shipping.